bjdb Privacy Policy — How We Handle Your Personal Data

This Privacy Policy describes how bjdb collects, uses, stores, and protects personal data provided by users of the bjdb platform at https://bjdb.bet (the "Platform"). By registering an account or continuing to use the Platform you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data as described herein.

bjdb is committed to handling all personal data responsibly, securely, and in accordance with applicable data protection principles. This policy covers data collected via the Platform's website, mobile browser interface, account registration forms, payment processing, and customer support interactions. If you have questions about how your data is handled, you may contact us at any time using the contact details at the end of this document.

Privacy at a Glance

1. Information We Collect

bjdb collects personal data in several ways: directly from you when you register an account, make a deposit, contact support, or otherwise interact with the Platform; automatically when you use the Platform through technical data generated by your browser and device; and from third-party payment processors in connection with deposit and withdrawal transactions. The categories of personal data we collect include:

• Identity information: full name, date of birth, national ID number or passport number (required for KYC verification).
• Contact information: mobile phone number and email address used to register your account.
• Financial information: deposit and withdrawal transaction records, payment method identifiers (e.g. mobile wallet account numbers associated with bKash, Nagad, or Rocket), and account balance history.
• Technical data: IP address, browser type and version, operating system, device type, session duration, pages visited on the Platform, and referring URLs.
• Communications data: records of correspondence between you and the bjdb support team, including chat logs, emails, and any documents you provide during identity verification.

bjdb collects only the data that is necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by applicable law.

2. How We Use Your Information

bjdb uses the personal data it collects for the following purposes:

• Account administration: creating and managing your bjdb account, processing your registration, verifying your identity in accordance with our KYC obligations, and maintaining accurate account records.
• Payment processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, and card payment providers, and maintaining transaction records for accounting and audit purposes.
• Platform operation and improvement: analysing how the Platform is used to identify technical issues, improve performance, and develop new features that better serve our players across Bangladesh.
• Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, money laundering, unauthorised account access, and other illegal or prohibited activities.
• Responsible gaming compliance: monitoring account activity to identify patterns that may indicate problem gambling behaviour, and facilitating the operation of self-exclusion, deposit limit, and session control tools.
• Customer support: responding to your enquiries, complaints, and requests submitted to the bjdb support team, and maintaining records of support interactions for quality and training purposes.

3. Legal Basis for Processing

bjdb processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: processing required to perform our contractual obligations to you as a registered player, including account management, payment processing, and service delivery.
• Consent: where you have given us your explicit consent to process your data for a specific purpose, such as receiving promotional communications about bonuses and offers.
• Legal obligation: processing necessary to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and regulatory reporting duties.
• Legitimate interests: processing carried out for fraud prevention, network security, platform analytics, and responsible gaming monitoring, where our legitimate interests in operating a safe and compliant platform are not overridden by your privacy rights.

4. Sharing Your Information

bjdb does not sell, rent, or trade your personal data to or with any third party for their own marketing or commercial purposes. We may share your personal data with third parties only in the following limited circumstances:

• Payment service providers: transaction data shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard processors solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers: identity documents and personal data shared with KYC service providers engaged by bjdb to perform age and identity verification in accordance with our obligations.
• Game software providers: limited technical data (e.g. session tokens, game round identifiers) shared with licensed game providers such as Pragmatic Play, Evolution Gaming, and Ezugi solely for the purpose of delivering game content to your session.
• Law enforcement and regulatory authorities: personal data disclosed where bjdb is required to do so by applicable law, court order, or regulatory instruction, including reporting obligations under anti-money laundering regulations.

All third-party service providers with whom bjdb shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the specific service they are providing to bjdb.

5. Payment Data and Financial Records

bjdb processes payment data exclusively for the purpose of facilitating deposits and withdrawals and maintaining accurate financial records. Payment data is transmitted using SSL encryption at all times and is never stored in unencrypted form. Full mobile wallet account numbers and card numbers are not stored on bjdb servers — only tokenised references provided by the relevant payment processor are retained, and these tokens cannot be used to initiate transactions independently of the payment processor's secure infrastructure.

Transaction records — including deposit amounts, withdrawal amounts, dates, and payment method identifiers — are retained for a minimum of five years from the date of each transaction for accounting, audit, and regulatory compliance purposes. This retention period is a legal requirement and cannot be reduced at a player's request.

6. Cookies and Tracking Technologies

The bjdb Platform uses cookies and similar technologies to provide a functional and secure user experience. Cookies are small text files stored by your browser on your device when you visit the Platform. bjdb uses the following categories of cookies:

• Strictly necessary cookies: required for the Platform to function. These include session authentication tokens that keep you logged in during your visit and security cookies that help detect fraudulent activity. These cookies cannot be disabled.
• Functional cookies: used to remember your preferences (e.g. language selection, display settings) so you do not need to reconfigure them on every visit.
• Analytics cookies: used to collect anonymised data about how users navigate the Platform, which pages are visited most frequently, and where technical errors occur. This data helps bjdb improve the Platform experience for all players.

bjdb does not use third-party advertising cookies or cross-site tracking technologies. You may control functional and analytics cookies through your browser settings. Disabling strictly necessary cookies will affect the Platform's ability to function correctly and may prevent you from accessing your account.

7. Data Retention

bjdb retains personal data only for as long as is necessary for the purposes for which it was collected. The general retention periods we apply are as follows: account data is retained for the duration of your account's active period and for a minimum of five years following account closure; transaction records are retained for a minimum of five years from the date of the relevant transaction; customer support correspondence is retained for a minimum of two years from the date of the last interaction; and technical log data is typically retained for a period of 12 months.

Where retention beyond these periods is required by applicable law — for example, anti-money laundering regulations that prescribe specific record-keeping periods — bjdb will retain the relevant data for the period prescribed by law, even if this exceeds our standard retention periods. On expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

8. Data Security

bjdb implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your browser and the Platform; encrypted storage of sensitive personal data at rest; access controls that restrict personal data access to authorised personnel on a need-to-know basis; regular security testing and vulnerability assessments; and employee training on data protection responsibilities.

9. Your Data Rights

As a user of the bjdb Platform you have the following rights in relation to your personal data. To exercise any of these rights, please contact the bjdb support team using the contact details at the end of this policy:

• Right of access: you have the right to request a copy of the personal data that bjdb holds about you and to receive information about how that data is being used.
• Right of rectification: you have the right to request that inaccurate or incomplete personal data held about you is corrected or completed without undue delay.
• Right of erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations that apply to bjdb.
• Right to object: you have the right to object to the processing of your personal data where that processing is based on bjdb's legitimate interests, including profiling for responsible gaming monitoring purposes.
• Right to withdraw consent: where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

bjdb will respond to all data rights requests within a reasonable timeframe. In some cases bjdb may need to verify your identity before processing a data rights request in order to ensure that personal data is not disclosed to an unauthorised person. bjdb will not charge a fee for handling data rights requests in standard circumstances.

10. Children's Privacy

The bjdb Platform is strictly intended for adults aged 21 and above. bjdb does not knowingly collect personal data from any person under the age of 21. If bjdb becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed. If you believe that a person under 21 has registered an account on the Platform, please notify us immediately at [email protected] so that we can take prompt action.

11. Changes to This Privacy Policy

bjdb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we provide. When we make material changes to this policy, we will update the effective date shown at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

Your continued use of the bjdb Platform after any amendment to this Privacy Policy is published constitutes your acknowledgement of the updated policy. If you do not agree with any amendment to this Privacy Policy, you should discontinue your use of the Platform and may request account closure by contacting the bjdb support team.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bjdb handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week. You can reach us by email at [email protected]. Please include your registered mobile number in all correspondence to help us locate your account records efficiently.